Registering Accident Details & Sending them Forth

Client Requirement:

The client approached us with a requirement to build the customer service operation website for the app Auto Accident App; an app that can be used to register details of any accident.

Our Endeavor:

Auto Accident App is one of a kind app that enables the users to register the details of an accident through their iPhones. The app has been developed at our end. Now we had been approached to develop a customer service operations (CSO) website for the same.

The website is developed in PHP and MySQL 5. The objective of the website is to provide customer service operators (CSO) access to all the information that they will need to effectively assist app users who call in for help from the scene of an accident or otherwise. CSOs need access to customer, accident, and provider’s information as well as be able to assign providers to customers and set appointments on their behalf. In addition to that customer service should be able to provide general assistance to customers and providers as needed.

The CSO admin can section enable the site administrator to perform the following tasks:

• Compile and forward the accident report to the selected provider(s) on behalf of the user.

• Override the provider selected by the app if necessary.

• Access provider’s information based on caller’s registered zip code.

• Guide the user step-by-step through the evidence gathering process, with the ability to see the information collected as soon as the user collects the artifacts.

• Access caller records using the caller’s mobile phone number.

• Record details of the accident on behalf of the user.